Discreet Packaging
Your privacy is our priority. Every order is shipped in plain, unmarked packaging with no indication of the contents or sender identity on the outside.
Generic boxes with no logos, product names, or identifying marks
All products are vacuum sealed to ensure freshness and eliminate odours
Shipping labels show a neutral business name, not "Mullaways Medical Cannabis"
Packages include tamper-evident seals for your security
Order Tracking
Every order includes full tracking so you always know where your package is.
You'll receive an email confirmation with your order details
Tracking number sent via email when your order ships
Track your package in real-time through our courier partners
Signature required upon delivery for security
Dispatch Times
We aim to dispatch orders as quickly as possible:
Note: Dispatch times exclude weekends and public holidays. During peak periods, dispatch may take an additional 24 hours.
Delivery Issues
If you experience any issues with your delivery, we're here to help.
Package Not Arrived
If your package hasn't arrived within the expected timeframe, first check your tracking information. If tracking shows "delivered" but you haven't received it, contact us within 48 hours.
Damaged Package
If your package arrives damaged, take photos before opening and contact us immediately. We'll arrange a replacement or refund. See our Refunds Policy for details.
Incorrect Address
Please double-check your delivery address before placing your order. If you need to change your address after ordering, contact us immediately. Address changes may not be possible once the order is dispatched.
Failed Delivery Attempt
If you're not home to sign for your delivery, the courier will leave a card with instructions to reschedule or collect from a nearby pickup point.
Address Requirements
To ensure successful delivery, please provide:
- Complete street address (no PO Boxes)
- Unit or apartment number (if applicable)
- Suburb and postcode
- State
- Contact email address (for delivery notifications)
Important: We cannot ship to PO Boxes. A physical street address is required for all deliveries as signature is required upon receipt.
Shipping Restrictions
We currently only ship within Australia. We cannot ship to:
- International addresses
- PO Boxes or parcel lockers
- Business addresses that cannot accept signature-required packages
- Remote locations not serviced by our courier partners
If you're unsure whether we can deliver to your location, please contact us before placing your order.
Frequently Asked Questions
Can I change my delivery address after ordering?
Contact us immediately after placing your order. We can update the address if the order has not been dispatched yet. Once dispatched, address changes are not possible.
Do you offer free shipping?
Shipping promotions can change over time. Check the homepage or checkout for any current delivery offers before placing your order.
Can someone else sign for my package?
Yes. Any adult at the delivery address can sign, provided they can accept a signature-required parcel.
What if I am not home for delivery?
The courier will usually leave instructions so you can reschedule delivery or collect from a nearby pickup point.
How is my package labelled?
All packages use plain, unmarked packaging with a generic return label and no reference to the contents.